Thanks to all our guests who have enjoyed Whistler with VIP!
With the arrival of kids, it had been 9 years since our last visit. But when I saw Ben and the VIP team, it felt like it had been just 9 weeks. The same easy-going warmth, eager hospitality, and unflinching willingness to go out of their way to help pampered us from the second we arrived, and bringing two young kids with us suddenly felt like a breeze. VIP is an advisor, personal assistant, chaperone, local guide, and good friend all rolled into one. We will never return to Whistler without them. We can’t wait for our next visit, which certainly won’t be as long as 9 years!
- Stanley and Denise Szeto
We were recommended to VIP by a family friend and from the first contact to the last the team could not have been more helpful and courteous. They went out of their way to ensure that every last detail of the logistics were organized (transport, lift passes, ski rental etc) and then recommended and organized a range of activities for us (restaurants, cat-skiing, snowmobiling, spas, massages, catering for a New Year’s party, food, new ski kit, boots etc). They were always there to help and make sure our holiday was completely hassle free. It was our first time in Whistler and we fell in love with it but the holiday was made exceptional by the team at VIP – many thanks.
-The Sparks Family
Thanks to all at VIP for the great service and hospitality during our stay in Whistler. You made our vacation stress-free by coordinating all activities and being there when we needed you. For this we would like to say THANK YOU and we will use your service again. Thanks again.
- Byron, Susie, Lindsey and Dillon Dartlon
Our family has been traveling to Whistler for 13 years and we wouldn’t ever want to come without VIP’s help. Ben and his team take care of all the details allowing us to truly relax and enjoy ourselves. VIP is the reason we come back each year and we can’t wait until next year!
- The Gaw Family
We chose VIP Mountain Holidays after looking into various options – although we knew Whistler well, we wanted extra support to handle the logistical challenges of both our first ski trip with children and of dragging 3 small boys across the Pacific from Hong Kong. I found VIP to be responsive, informed and thoughtful to our specific needs (such as advising us against ski in ski out, because our children could not yet ski – a simple observation, but one that we had not considered!). Against all of this, the prices seemed about the same for a much higher level of service. After booking, VIP remained engaged and continued to reach out with ideas and preparation in the lead up to our trip.
The real difference, however, came once we arrived. First VIP smoothed all the rough edges – helping with ski hire, taking us to and from ski school, collecting our skis, and taking away all the logistical headaches so we could focus on ensuring our children were happy each morning and on enjoying ourselves. The grocery delivery was also worth noting – the last thing you want to do after a day’s skiing is drive to the supermarket. On top of all of that, they provided advice, helped with little touches like movie tickets and ideas for entertaining the kids and provided a very memorable day of ski touring!
Second, they were consistently upbeat, energetic and warm. They made it clear that they were here to help and no request was too much – and on the few occasions when there was a conflict (eg other families) they were upfront and set our expectations appropriately so we felt informed. The positive demeanour eased the start to the day – our boys looked forward to seeing Dylan or Ben every morning and the familiar faces made us feel very much at home.
All in all, VIP turned our trip from an enjoyable ski trip into possibly the best vacation we have had as a family. I wouldn’t hesitate to recommend VIP to anyone considering a family vacation in Whistler. Thanks again to VIP – we are already booked for the coming season and are looking forward to seeing Dylan, Ben and the whole crew!
- Nick and Sonya Good
“We’ve been coming to Whistler since 2004 and have been with VIP since 2005. That statement alone should tell you something. Through the years our needs have changed as a family and you have always given us the greatest experience year after year. Awesome skiing, great food, beautiful scenery, life doesn’t get much better than that. Thank you Ben, Dylan, Julie and the whole VIP team. All holiday planning should be like this”!
-Oak, Pattie, Kyra and Hazen Noell
New Jersey, USA
“As part of his mid-life crisis in 2000, my husband George decided, in his 40th year, to learn to ski. Always well prepared, he had done his homework and chosen Whistler, ski capital of the universe, as his preferred destination. Further homework and internet serendipity put him in touch with VIP Mountain Holidays. The rest is history as they say. Ever proactive, expert and tireless, Ben and Matt have nannied our jetlagged and clueless family of five through the whole great adventure. We have just returned from our 10th visit over New Years and feel rather proud that after those first, faltering snow-plough turns, we have now attained the dizzy-heights of off-piste and heli-skiing. Challenges to VIP have been many and varied, from exacting accommodation requirements to lost property scattered widely around the resort and even last minute baby-sitting demands (on NYE, no less). They have never failed to meet any of us- promptly and with good grace and humour. We would recommend VIP to anybody considering a trip to Whistler. Their knowledge of the resort and its facilities is second to none, whether dealing with total beginners or experts. Ben and Matt have become our good friends and we look forward to many more years of great family ski trips”.
“We are eternally grateful to VIP Mountain Holidays for helping organize our wedding in Whistler. They were able to help with every last detail and some and we had the most magical day! Having subsequently holidayed with two small children, in winter and summer, they pre-empt my every question and make everything run very smoothly so you do actually get to have a holiday. Thank you VIP.”
-Kirsty and Scott Cowling
West Malling, UK
“I just wanted to write quickly to thank you for the most wonderful holiday. All the arrangements from the private transfer, accommodation, ski hire, lessons, yoga classes, spa treatments, lovely dinners etc flowed seamlessly, just like a well oiled machine due to all the hard work that you and your team did behind the scenes. This meant that Mark and I really did manage to have a very relaxing holiday. We can’t wait to return to Whistler and look forward to seeing you again very soon.”
- Mark Howden & Stephanie Olivier
“Aloha, All at VIP,
We are excited about our skiing vacation in March, 2010. This will be the 8th year that we have booked through VIP. We continue to come back because of your personalized service and excellent assistance in all phases of our trips. One example was last year when our son injured his knee on our fist day in Whistler. Your guys were so helpful in getting him to the clinic for examination and to the physical therapist for treatments. He was eventually able to ski, missing only three days on the slopes. We continue to rely on your wealth of information about Whistler and the ski runs to make our vacations special. We really appreciate your prompt response to all our inquiries and complying with our requests. We continue to recommend VIP to all our friends and families when we know they are planning a trip to Whistler. See you in March!!”
- Michael, Kim, and Struan Bowers
2005, 2006, 2007, 2008, 2009
“I should have written this short note, 5 years ago!
Whistler is a wonderful holiday destination it has something for everyone, for us it’s fabulous restaurants we love to visit year after year, an excellent ski school for children/adults and VIP Mountain Holidays.
To be able to visit a resort and receive the same warm, friendly and efficient service makes us come back, year after year.
From the moment I email Dylan at the start of my booking, to the time he delivers us back to the airport at the end of our holiday, we enjoy a service where nothing is too much trouble, to arrive and find my groceries packed away, lift passes and ski school vouchers ready for next day skiing, takes the stress out of the holiday after 11 hours of travel.
So thank you all very much and we will see you all again in 2010!”
- The Herbert Family
“Dylan, Julian and all the folks at VIP Mountain Holidays are great. They really made our group’s trip! They arranged everything from groceries to wine to airport shuttles, pre-purchased discounted lift tickets for us all, found two absolutely fantastic ski instructors to help us tear up the mountain, got spa dates for the girls, recommended fabulous restaurants and even got us right in to see a doctor when one of us needed it (No, nothing serious!) Our group of 10 friends takes a week long ski trip every year, so we’ve worked with a lot of organizations. We’ve never felt as pampered as with these guys! Whatever we thought of….snap! it was done. We’ll definitely be back.”
- Al & Joyce Beedie & Friends